Protect Your Privacy

We prioritize your privacy and guarantee the safety of your personal information with our policy

Privacy Policy

Scope of the Privacy Notice

ByteLinkUp IT Solutions is committed to protecting your privacy and keeping your personally identifiable information or personal data (“Personal Data”) secure. This Privacy Notice describes how ByteLinkUp IT Solutions collects, uses, shares and retains Personal Data, what choices you have with respect to your Personal Data, and how we keep it secure.

We aim to be fully transparent in this Privacy Notice by describing our privacy practices in simple, easy-to-understand language, and giving you control over your Personal Data that you have entrusted us with. We will work hard to maintain your trust in us by being honest and direct when it comes to your Personal Data. Your trust is our top priority and by helping you understand our Privacy Notice, we intend to open the way to better communications and service.

This Privacy Notice applies only where is a “Data Controller” – where it processes Personal Data for its own purposes – and only for the following activities:

when you use ByteLinkUp IT Solutions’s websites, including ByteLinkUp.com and our Customer portals including our self-service online accounts (“Websites”)
when ByteLinkUp IT Solutions processes the Personal Data of individuals to deliver our services to our Customers (“Services“)
When ByteLinkUp IT Solutions processes Personal Data of its business contacts such as representatives of prospective Customers, suppliers and business partners at events, trade fairs, via email and phone and when visiting our offices (“Business Contacts“).

Note that for some of our Services, ByteLinkUp IT Solutions is a “Data Processor” – we process Personal Data on behalf of our Customers and in accordance with their instructions – in which case this Privacy Notice does not apply and you should contact the relevant Customer directly for information about how they process your Personal Data. Further details about this distinction are contained in the “Our Services” section below.

If you are a job applicant, this Privacy Notice does not apply.

In this Privacy Notice, the words “you” and “your” refer to the individual interacting with ByteLinkUp IT Solutions as well as our Customer’s end user.

Our business may change from time to time. As a result, at times it may be necessary for Telesign to make changes to this Privacy Notice so please check this page occasionally. We will announce any material changes to this Privacy Notice via channels appropriate to our relationship with you.

Our Services

ByteLinkUp provides continuous trust to leading global enterprises by connecting, protecting, and defending their digital identities. Headquartered in Los Angeles, California, ByteLinkUp IT Solutions connects, protects and defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable companies to transact, communicate and engage with their customers free of fear. ByteLinkUp IT Solutions helps make the promise of the digital economy possible.

In many instances, ByteLinkUp IT Solutions is a Data Controller for its Services meaning that we are responsible for its processing. In order to deliver these Services to our Customers, we process Personal Data about individuals, including those who interact with our Customers, for example end users of gaming, software and retail services. See below some examples of how Telesign’s Services work.

When an individual user attempts to sign-up to the service (e.g. an app) of one of our Customers, the Customer will collect the phone number of the user. ByteLinkUp IT Solutions then evaluates certain aspects of that phone number to provide a risk score to the Customer indicating whether the phone number is likely to be used for fraudulent purposes. The Customer then, based on this risk score recommendation and other information at its disposal, decides whether to allow, flag or block that phone number from being used for its services.

The risk score is calculated based on a variety of data. For example, ByteLinkUp IT Solutions will look at:

Whether the phone number is a mobile, landline, VoIP or burner phone
The city in which the phone was registered and the country code of the phone number
Usage activity of the phone, including anomalous behavior such as being used across multiple geographic locations in a short space of time
Previous signs of anomalous behavior indicating potential fraud

ByteLinkUp IT Solutions is a Data Controller of all the Personal Data used to evaluate the risk score and the risk score itself. Our Customer is also a Data Controller and makes the decision about whether to provide their services using the phone number you have provided. This means you can ask either ByteLinkUp IT Solutions or our Customer about how your Personal data is used, but only our Customer can explain their decision. ByteLinkUp IT Solutions also is a Data Processor for user contact details the Customer provides to us.

ByteLinkUp IT Solutions helps its Customers to send SMS text messages, voice calls or other programmable communications (such as WhatsApp and Viber messages). Customers do this for a variety of purposes such as sending alerts, reminders, notifications, promotions, marketing and multi-factor authentication. ByteLinkUp IT Solutions acts both as a Data Controller and a Data Processor.

ByteLinkUp IT Solutions is a Data Processor for the sending of the content in the messages or calls (as the Customer decides its content), for data of its Customer’s employees in order to operate and communicate about the Customer’s account and when a Customer sends data to us to provide support and troubleshooting.

ByteLinkUp IT Solutions is a Data Controller for the phone number when routing the message or call i.e. ensuring the message or call reaches its destination quickly and efficiently, as well as for the content of the message or call for the purpose of error resolution, ensuring it meets legal requirements and the policies of ByteLinkUp IT Solutions and the carriers. ByteLinkUp IT Solutions also creates logs of when messages or calls are sent which, along with Personal Data about its Customers’ employees, it processes as a Data Controller for billing, error resolution and security as well as to meet legal obligations and ensure Customers’ contractual obligations are met. ByteLinkUp IT Solutions also processes Personal Data as a Data Controller when resolving common issues affecting multiple Customers, which may include examples of messages or calls sent.

Engagement (SMS, Voice, other Omnichannel Messaging)

ByteLinkUp IT Solutions helps its Customers to send SMS text messages, voice calls or other programmable communications (such as WhatsApp and Viber messages). Customers do this for a variety of purposes such as sending alerts, reminders, notifications, promotions, marketing and multi-factor authentication. Telesign acts both as a Data Controller and a Data Processor.

ByteLinkUp IT Solutionsis a Data Processor for the sending of the content in the messages or calls (as the Customer decides its content), for data of its Customer’s employees in order to operate and communicate about the Customer’s account and when a Customer sends data to us to provide support and troubleshooting.

ByteLinkUp IT Solutions is a Data Controller for the phone number when routing the message or call i.e. ensuring the message or call reaches its destination quickly and efficiently, as well as for the content of the message or call for the purpose of error resolution, ensuring it meets legal requirements and the policies of ByteLinkUp IT Solutionsand the carriers. ByteLinkUp IT Solutions also creates logs of when messages or calls are sent which, along with Personal Data about its Customers’ employees, it processes as a Data Controller for billing, error resolution and security as well as to meet legal obligations and ensure Customers’ contractual obligations are met. ByteLinkUp IT Solutions also processes Personal Data as a Data Controller when resolving common issues affecting multiple Customers, which may include examples of messages or calls sent.

Digital Identity (PhoneID)

When an individual user attempts to sign-up to the service (e.g. an app) of one of our Customers, the Customer will collect contact details of the user such as their phone number, name, address and date of birth. ByteLinkUp IT Solutions then provides information to the Customers based on those contact details. The Customer then, based on this information and other information at its disposal, decides whether to allow, flag or block that phone number from being used for its services.

The information provided to the Customer includes information from third parties such as:

Whether the phone number is a mobile, landline, VoIP or burner phone
The city in which the phone was registered and the country code of the phone number
Information about how closely the information provided by the Customer matches data held by third parties such as the phone carrier
How likely it is that the phone number has been fraudulently swapped onto a different SIM

ByteLinkUp IT Solutions is a Data Processor for data of its Customer’s employees in order to operate and communicate about the Customer’s account and when a Customer sends data to us to provide support and troubleshooting. ByteLinkUp IT Solutions is also a Data Processor for user contact details the Customer provides to us.

ByteLinkUp IT Solutions is a Data Controller for obtaining and combining information from third party sources to provide to the Customer and for assessing the likelihood of SIM swap fraud. ByteLinkUp IT Solutions also creates logs of the information provided to Customers which, along with Personal Data about its Customer’s employees, it processes as a Data Controller for billing, error resolution and security as well as to meet legal obligations and ensure the Customer’s contractual obligations are met. ByteLinkUp IT Solutions also processes Personal Data as a Data Controller when resolving common issues affecting multiple Customers.

ByteLinkUp IT Solutions is a Data Processor for data of its Customer’s employees in order to operate and communicate about the Customer’s account and when a Customer sends data to us to provide support and troubleshooting.

How Do We Collect Personal Data?

How we collect your Personal Data depends on whether you interact with our Website and/or whether we are collecting your Personal Data in the course of providing our Services to our Customers. Some of the Personal Data provided to our Customers is sourced from phone carriers, data aggregators and publicly available websites. ByteLinkUp IT Solutions also derives risk scores from this information which we share with our Customers.

Websites

We collect Personal Data to provide the best possible experience. When you use our Websites, we collect information in a variety of ways directly from you, when you:

Register to attend training through our Website
Participate in surveys, evaluations and promotions on our Website
Join an email mailing list via our Website
Create and operate a self-service online account on our Websites to access our Services, as an employee or agent of our Customer
Request support from our customer support team for Services via our Website
Services (incl. responding to data subject rights requests) via our Websites, including communicating with us via chat or messaging features
Submit Personal Data through our Websites or via cookies

Services

To improve the quality and accuracy of the Services we deliver to our Customers, we receive Personal Data from a number of sources:

From ByteLinkUp IT Solutions Customers, for example when they submit your contact details to us so that we can provide them with additional Personal Data about you or your phone number, including a risk score
From third parties, such as ByteLinkUp IT Solutions affiliates, phone carriers and data aggregators that are legally permitted to share your Personal Data with us, such as the city location where a phone number is registered, to confirm your contact details are correct or to provide additional information about you and your phone number
From publicly available sources of information, such as phone numbers which are published online by third parties for potentially fraudulent purposes. These include websites providing phone numbers for VoIP and receiving SMS messages, as well as those providing premium rate numbers.

We also draw inferences from the Personal Data, for example by assessing whether a phone number is likely to be used for fraudulent purposes, and the reasons why.

Business Contacts

To collect Personal Data about you via events, trade fairs, email and phone, we collect Personal Data from a number of sources, including:

From you or your colleagues when we communicate about our respective products and services
From ByteLinkUp IT Solutions Customers in provision of our Services to our Customers
From third parties, such as ByteLinkUp IT Solutions affiliates and partners, that have your permission to share your personal data with us
From publicly available sources of information such as LinkedIn.
At conventions, trade events, and trade shows.

What Personal Data Do We Collect?

We may process Personal Data that directly identifies you, such as name, and email address. We may also process Personal Data that may only indirectly identify you such as phone number, device identifiers and how you use our website.

Website

In relation to our Website, we collect the following categories of Personal Data:

Contact Information: Your name, email address and telephone number
Online Identifiers: Your IP address, how you navigate our Website, and cookies
Product Information: Details of any products or services you enquire about or purchase
Self-service account registration data: such as your name, family name, email address, password that you have set and telephone number, so we can communicate a verification code to that telephone number and have you enter the code into our website.
Marketing and Contact Preferences: Details of the choices you have made to receive marketing from us.

We do not store credit card information. For payments, we use third party payment processors who specialize in the secure online capture and processing of credit/debit card transactions.

Services

In relation to our Services, we may collect the following categories of Personal Data depending on the Services our Customers engage us for and whether or not your Personal Data is contained in the information we receive from third party data sources:

Personal Data sent to us by our Customers:
- End User Contact Data: Name, postal address, telephone number, and other identifiers such as social media account ID
- End User Content Data: Content of SMS/Voice messages sent by Customers e.g. “Dear John Doe, your dental appointment is today 3PM”).
- Support Data: Information sent by the Customer to Telesign for troubleshooting, for example screenshots which could include Personal Data about you
- Customer Relationship Data: Information about the Customer employee used to operate their account such as name, log-in details, job title, company name of Customer, preferences and settings
- Device Identifiers: Information about the devices used by Customer employees such as their device identifier and IP address.
Personal Data we receive from third party sources such as aggregators of telecoms data:
- Telco Data: Information to assess the risk profile of a phone number such as the phone type (e.g. mobile, landline, VoIP, pre-paid, premium number), active status, current and previous carriers, call forwarding settings, contract and account type, SIM swap history, porting history and the city/country where the phone number was initially registered. We also receive confirmation about whether Personal Data provided by the Customer matches with the Personal Data held by the phone carrier.
- Aggregator Data: Information which supplements or confirms the data already held by the Customer such as name, address, email address, date of birth and (in certain limited countries, where permitted) national identification numbers.
- IP Data: City/country where the IP address is located
- End User identifiers: Date of birth and confirmation of whether the person to whom the phone number is registered is aged 18 or over, and (in Brazil only) the national ID number.
Personal Data inferred by ByteLinkUp IT Solutions:
- Services Data: Risk scores based on telephone number or SIM card behavior, data intelligence and the reasons why (e.g. “call center-like activity” or “VoIP number”)
- Log Data: Records about how we provide our Services to our Customers, such as the date, time and phone number of an SMS is sent as well as the sent status of the message and error codes.

Business Contacts

We collect the following Personal Data either from you or third parties:

Business Contact Data: Name, email address, phone number, job title, company, links to business networking online profiles
Enquiry Data: Information submitted to us relating to questions about our Services or products and services provided by your business
Marketing and Contact Preferences: Details of the choices you have made to receive marketing from us.

Children’s Information

ByteLinkUp IT Solutions does not knowingly collect Personal Data from children. If you are a child, please do not submit any Personal Data. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Notice by instructing their children never to provide Personal Data without their permission. If you have reason to believe that a child has provided Personal Data to ByteLinkUp IT Solutions, please Contact Us, and we will delete that information from our data bases in the earliest possible timeframe.

Why Do We Process Personal Data?

In some jurisdictions, such as in the European Union, we need a “legal basis” to process your Personal Data. Our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we process it.

We have set out a description of all the ways we will use your Personal Data and which of the legal bases we rely on to do so, in the tables below.

In certain situations, we require your Personal Data to pursue our legitimate interests in a way which is reasonable for you to expect, and which does not materially affect your rights and freedoms.

Who Do We Share Personal Data With?

When you use our Websites or if you are a Business Contact, your Personal Data is shared with our service providers who process data on our behalf. When our Customers use our Services, we share Personal Data about their End Users with data aggregators and phone carriers to obtain further information to share with our Customers. Other recipients may include public, government, judicial and law enforcement entities if we are legally permitted to do so.

Website

To operate our business we use the following trusted third parties:

cloud storage providers, such as Amazon Web Services, which provide our infrastructure,
marketing analytics providers,
customer relationship management providers,
learning management system providers, and
payment processing services providers.

These third party service providers are authorized to use the Personal Data only as necessary to provide their services. ByteLinkUp IT Solutions takes appropriate steps to ensure that these third party service providers protect your Personal Data, such as by signing data processing agreements with them and assessing their security measures. ByteLinkUp IT Solutions may also share the Personal Data with its affiliates and will only use the Personal Data as described in this notice. Additionally, your Personal Data may be disclosed as required by law and when we have reason to believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Services

We share Personal Data with our Customers to deliver our Services. Full details about the Services we make available to our Customers can be found here. As an example, Customers who use our Intelligence product receive:

Details about the mobile phone carrier (e.g. Verizon), type of phone number (e.g. pre-paid, premium number or VoIP) and location of registration (e.g. Long Beach, Los Angeles) that was used to register with our Customer.
The country in which any IP address provided to us by our Customer is located.
A risk score indicating whether the phone number provided by our Customer exhibits signs of anomalous behavior indicating fraud and we have calculated that risk score (e.g. it is a VoIP number that places a large number of short duration calls).

Personal Data may also be shared with the following trusted third-parties:

email, data and SMS/voice communications providers so that we can send communications on behalf of our Customers; and
cloud storage providers, such as Amazon Web Services, which provide our infrastructure.

Business Contact

To operate our business we use the following trusted third parties:

cloud storage providers, such as Amazon Web Services, which provide our infrastructure,
supplier relationship management providers, and
payment processing services providers such as Stripe.

Links to other websites

Our Websites include links to other sites whose privacy practices may differ from ours. If you submit Personal Data to any of those sites, their use of your information is governed by their respective privacy notices.

What Are Your Privacy Rights & Choices?

You have rights about the Personal Data we process about you which may include the right to ask us for a copy of your Personal Data or to delete or change your Personal Data or to port your data. You may also be able to ask us to stop processing your Personal Data or unsubscribe from our marketing. You can also complain to a data protection regulator.

Depending on where you are located and how you interact with ByteLinkUp IT Solutions you may have one or more of the following rights:

The Right to Access: You can confirm whether we are processing your Personal Data, ask to know the specific pieces of Personal Data we have about you, and ask for a copy. You also may have the right to know the categories of Personal Data we have collected, the categories of sources from which we collected Personal Data, the business or commercial purposes for collecting, selling, or sharing Personal Data, and the categories of third parties to whom we disclose Personal Data.
The Right to Rectification: If your Personal Data is incorrect or incomplete, you can ask us to update it.
The Right to Object: You can object to the processing of your Personal Data. For example, you have a choice about whether or not you wish to receive marketing information from us. You can use the unsubscribe option within Telesign’s marketing emails or unsubscribe via this email address: unsubscribe@ByteLinkUp IT Solutions.com.
The Right to Restrict: You can object to the processing of your Personal Data.
The Right to Data Portability: If applicable, you can ask to receive the Personal Data you provided to us in a structured, commonly used, portable format.
The Right to Withdraw Consent: At any time, you can withdraw any consent you previously provided to us. This will not affect any processing we have already carried out based on your past consent.
The Right to Delete: You can request to delete your Personal Data and we will honor it to the extent that it is no longer necessary for any Services contracted by our Customer or required for our legitimate business purposes, legal or contractual record keeping requirements.
The Right to Opt Out: If applicable, you may opt out of (1) the sale or sharing of your Personal Data, (2) targeted advertising, and (3) profiling in the furtherance of decisions that produce legal or similarly significant effects concerning you.
The Right to Limit Our Use of Sensitive Personal Data: If we use or disclose sensitive Personal Data for purposes other than those allowed by applicable law, you may be able to limit our use of same.
The Right to Not Be Discriminated Against. You may have the right not to be discriminated against for exercising your privacy rights.

All of your rights above can be exercised by contacting us using the details specified below in the Contact Us section or via our Privacy Requests page. We may ask you to verify your identity with us before we process your request (e.g., by requesting a redacted version of your phone bill or sending you a text message). Some laws allow individuals to make requests on behalf of others (i.e. authorized agents). If you are submitting a request on behalf of another individual, please use the same contact methods described above. After submitting the request, we will require further information to verify your authority to act on behalf of the other individual. If we deny a request, you may have the right to appeal our decision. You can do so through the same contact methods described above. As explained above, for some of ByteLinkUp IT Solutions’s products, ByteLinkUp IT Solutions processes Personal Data on behalf of its Customers. Where this is the case, you will be directed to our Customers by ByteLinkUp IT Solutions’s Privacy team.

Our Websites offer publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Data from our blogs, please Contact Us

How And Where Do We Store Your Personal Data?

We store your data in the USA and any other countries where ByteLinkUp IT Solutions or its affiliates and trusted third party service providers operate facilities. We protect it according to the law, by implementing appropriate security measures and we only retain your Personal Data for as long as necessary.

Data Security

The security of your Personal Data and our Customers’ confidential information is important to us. We maintain a comprehensive information security program designed to ensure the security of your Personal Data by implementing physical, technical, and administrative measures and safeguards.

We follow best practices and generally accepted standards to store and protect the Personal Data we collect, both during transmission and once received and stored, including utilization of hashing and encryption, where appropriate. For Personal Data collected or received over unsecured Internet channels, we encrypt the transmission of that information using secure socket layer technology (SSL/TLS).

Our Privacy and Security Teams regularly review our security and privacy practices and enhance them as necessary to help ensure the integrity of our systems and security of your Personal Data. Nonetheless, security vulnerabilities are continually evolving which means that no security measures can guarantee absolute security, but we will use reasonable efforts to prevent the accidental or unlawful loss, misuse or alteration of your Personal Data.

Data Retention

We review our data retention periods for Personal Data on a regular basis. We are legally required to hold some types of information for certain periods to fulfill our legal and statutory obligations. Outside of these obligations, we will hold your Personal Data in our systems for as long as is necessary:

to provide the Services you have requested or our Customer has contracted for,
to develop and improve our Services,
as mandated by law, contract or similar obligations that apply to our business operations,
for preserving, resolving (customer support), defending or enforcing our legal/contractual rights, or
as needed to maintain adequate and accurate business and financial records (billing purposes).

We take steps to destroy or permanently de-identify Personal Data once it is no longer needed. In some cases, we choose to retain usage information in a depersonalized or anonymized form. If Personal Data is anonymized, so that you can no longer be identified, the information ceases to be Personal Data and will not be subject to our regular retention policies or subject to the exercise of your rights and choices as outlined above.

How Do We Use Cookies And Similar Tracking Technologies?

We use cookies and other tracking technologies. For further information, please review our Cookie Notice which is considered a part of this Privacy Notice.

Contact Us

If you wish to exercise any of your privacy rights, have any questions or comments about our Privacy Notice, our practices or our Services, or wish to lodge a concern or complaint, please contact us at:

Website: Privacy Requests

Email: ‍info@ByteLinkUp.com

Postal address: ED-314 SEC -Q ALIGANJ LUCKNOW

To communicate with our Data Protection Officer, please email dpo@bytelinkupcom.

To communicate with our Legal Team regarding law enforcement requests, please email legal@bytelinkupcom.

We will respond to all requests, inquiries, or concerns promptly and in compliance with applicable law.

You also have the right to lodge a complaint with a data protection authority in your country of residence.

About Us

We are committed to providing a safe and secure online environment for our users. Our privacy policy reflects our dedication to protecting your personal information.